Legal

Privacy Policy

Last updated: March 2026

1. Introduction

Back In The Daytime (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Information We Collect

We may collect the following personal data:

  • Identity data: first name, surname
  • Contact data: email address, phone number
  • Transaction data: ticket purchases and payment details (processed securely by our third-party ticketing providers)
  • Technical data: IP address, browser type, device information, and cookies (see our Cookies Policy)
  • Marketing data: your preferences for receiving communications from us
  • Enquiry data: any information you provide when contacting us via our enquiry form

3. How We Use Your Information

We use your personal data for the following purposes:

  • To process and fulfil ticket purchases
  • To communicate with you about upcoming events, changes, or cancellations
  • To respond to enquiries submitted through our contact form
  • To send marketing communications (only where you have opted in)
  • To improve our website and event experiences
  • To comply with legal obligations

4. Lawful Basis for Processing

We process your personal data on the following legal bases:

  • Contract: where processing is necessary to fulfil a ticket purchase or enquiry
  • Consent: where you have opted in to receive marketing communications
  • Legitimate interest: to improve our services and ensure event safety
  • Legal obligation: where required by law

5. Third-Party Services

We may share your data with trusted third parties who help us operate our business:

  • Ticket Tailor / Skiddle: for ticket sales and event management
  • Mailchimp: for email marketing and enquiry management
  • Google Analytics: for website analytics (anonymised data)
  • Meta (Facebook/Instagram): for advertising and remarketing

We do not sell your personal data to any third party.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Marketing data will be retained until you unsubscribe. Transaction data may be retained for up to 6 years for accounting and legal purposes.

7. Your Rights

Under the UK GDPR, you have the following rights:

  • The right to access your personal data
  • The right to rectification of inaccurate data
  • The right to erasure (“right to be forgotten”)
  • The right to restrict processing
  • The right to data portability
  • The right to object to processing
  • The right to withdraw consent at any time

To exercise any of these rights, please contact us at info@backinthedaytime.co.uk.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

9. Children’s Privacy

Our events and services are intended for adults aged 30 and over. We do not knowingly collect personal data from anyone under the age of 18.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact & Complaints

If you have any questions or concerns about this Privacy Policy, please contact us at info@backinthedaytime.co.uk.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.